Center Parcs is proud to retain its Hospitality Assured status following a rigorous assessment in October this year.
Hospitality Assured an industry standard which recognises exceptional service and guest care for customer facing businesses.The accreditation process encourages businesses to look at its operation from the customer’s perspective, measuring Center Parcs against a series of performance indicators.
The indicators allow Center Parcs to continually judge and measure itself in order to improve and enhance the service provided and, give customers the opportunity and reassurance to choose an organisation where high quality service is guaranteed.
The re-assessment involved interviews with nominated members of Center Parcs staff across its four UK Villages and Head Office.Responses and evidence were collated based around standards such as customer research, customer service promise, business leadership and planning, operational planning and standards of performance, resources, training and development, service delivery and recovery and customer service improvement.
The Hospitality Assured External Assessors were extremely impressed by the continued improvements that Center Parcs has strived to achieve over the past 12 months and particularly praised the business on how effectively and efficiently Woburn Forest has been integrated into the group.
Paul Kent, Center Parcs Operations & Development Director said:“To retain our Hospitality Assured status is further acknowledgement that Center Parcs continues to deliver excellent service.It’s fantastic to be recognised by this external industry assessor which is a reflection of the efforts of everyone across the business to continually deliver and build on excellent guest service.”
This news follows the news that after an external assessment from VisitEngland, all Villages in the Center Parcs group, including Woburn Forest which has only been open 16 months, have retained five star status.
Bron: CP UK